REFUND & EXCHANGES
All wood products are handmade.
Each piece of wood has its unique wood grain and texture.
We will randomly selected and delivery.
All merchandise sold is non-refundable.
Each piece of wood has its unique wood grain and texture.
We will randomly selected and delivery.
All merchandise sold is non-refundable.
We only accept exchange for any non-artificial defects, shortage or any failure.
You must contact us and manage the return before established deadline:
Online Shopping: you have 14 days from the shipping date of your order.
Online Shopping: you have 14 days from the shipping date of your order.
Shop at Physical store: you have 7 days from the date of purchase (original receipt must be presented).
You can exchange for free at our physical store or delivery to our studio at Ngau Tau Kok and all delivery fee should be paid by customer.
In case of any dispute, START FROM ZERO reserves the right of the final decision.
You can exchange for free at our physical store or delivery to our studio at Ngau Tau Kok and all delivery fee should be paid by customer.
In case of any dispute, START FROM ZERO reserves the right of the final decision.
